We are there for you – for your software, before, during, and after rollout
We love to help
We do not throw you into the deep end after rollout. You reach the developer who built and rolled out your software directly – by phone, email, or support ticket. Your solution stays in your hands.
Call us:
+49 441 3091 9602Or write to us:
support@certaince.comDo you need help in the application?
Do you need immediate help in the application? If requested, we remotely access your computer via TeamViewer and help you as if we were on-site.
1. Contact us
To use our QuickSupport, contact us via one of the following ways:
- Email us at support@certaince.com
- Call us at +49 30 3505 6713
2. Start TeamViewer
When prompted, click the “Use QuickSupport now” button and execute the TeamViewer file after downloading.
Start QuickSupport3. Transmission of the session ID
Then send us the session ID. Now we can start!
FAQ about our IT Support
How do I contact customer support when I need help?
You can reach customer support by email, phone, or your support ticket. We will get back to you as quickly as possible.
How quickly can I expect an answer from customer support?
You can reach us from Monday to Friday between 9:00 AM and 6:00 PM. Should it happen that we miss a call, we will call you back on average within 60 minutes. Inquiries by email are usually answered within a response time of four hours (if the message is received by 2:00 PM, otherwise on the following working day). This timing can deviate in individual cases.
Are there any additional costs for customer support?
Additional costs depend on your project and support agreement. We clarify effort and billing transparently before additional services are provided.