Support

We are there for you - before, during, and after the implementation

Contact

We love to help

We don't throw you into the deep end after implementation. Our consultants are just a phone call, email, or support ticket away.

Call us:

+49 30 3505 6713

Or email us:

[email protected]

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    QuickSupport

    Do you need help in the application?

    Do you need immediate help in the application? If requested, our experts remotely access your computer via TeamViewer and advise you as if they were on-site.

    You can reach us on weekdays between 09:00 AM and 6:00 PM (CET). We will address your questions within one working day.

    It only takes three steps for our consultant to view your screen and support you:

    1. Contact us

    To use our QuickSupport, contact us via one of the following ways:

    2. Start TeamViewer

    When prompted, click the “Use QuickSupport now” button and execute the TeamViewer file after downloading.

    Start QuickSupport

    3. Transmission of the session ID

    Then transfer the session ID to your CERTAINCE consultant. Now we can start!

    Requested:

    FAQ about our IT Support

    How do I contact customer support when I need help?

    You can reach our support via email to our ticketsystem and/or via phone at +49 30 3505 6713 from Monday to Friday between 09:00 AM und 6:00 PM

    How quickly can I expect an answer from customer support?

    You can reach us from Monday to Friday between 9:00 AM and 6:00 PM. Should it happen that we miss a call, we will call you back on average within 60 minutes. Inquiries by email are usually answered within a response time of four hours (if the message is received by 2:00 PM, otherwise on the following working day). This timing can deviate in individual cases.

    Are there any additional costs for customer support?

    Our services are generally billed according to the actual time and effort incurred and are invoiced in 15-minute intervals. The rates are based on our service agreement.