Privacy Policy
This Privacy Policy applies to personal data processed by CERTAINCE GmbH (“CERTAINCE”) in our business, including our websites and other online or offline offerings (“Service” or collectively the “Services”). CERTAINCE enables visitors of its site, certaince.com, to be in control of their personal data. We also provide controls that allow CERTAINCE's customers to have control over the privacy of personal data that we collect. This Privacy Policy provides information about how CERTAINCE processes and protects this data.
CERTAINCE considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in compliance with the EU General Data Protection Regulation (“GDPR”). For the purpose of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person (or household as applicable); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (the “Personal Data”).
What kind of Personal Data is processed and for what purpose?
Usage Data
When you visit our website, technical request data is processed so that the website can be delivered securely and reliably. This may include your IP address, the requested URL, referrer URL, date and time of access, browser, operating system, device information and similar server or content delivery network log data. We process this data to provide the website, maintain security, diagnose faults and prevent abuse. The legal basis is Art. 6 para. 1 point f) GDPR due to our legitimate interest in providing a secure and functional website.
Optional analytics is not active by default. It is enabled only if you consent through the cookie banner or cookie settings. Functional browser and server error tracking may run independently so that we can diagnose faults, maintain security and keep the website reliable.
Cookies and Consent Records
CERTAINCE uses necessary cookies and local storage to operate the website and to remember your cookie choice. We also store a pseudonymous visitor ID together with your consent decision, the banner version and the time of your choice so that we can demonstrate consent and compliance. The legal basis for this consent record is Art. 6 para. 1 point c) GDPR.
Optional PostHog analytics cookies and local storage are used only after you consent to analytics. You can reject optional analytics, withdraw consent or change your choice at any time through the cookie settings link in the footer or by deleting stored browser data. If you reject or withdraw consent, optional analytics capture is disabled.
PostHog Analytics and Error Tracking
We use PostHog for optional website analytics and functional browser and server error tracking. PostHog is the only analytics and error tracking provider on the public website. We do not use Google Analytics, Hotjar, advertising cookies or Google Tag Manager.
Optional analytics is not active by default. If you consent, PostHog may process a pseudonymous visitor ID, event names and properties, pages or content viewed where we explicitly track views, clicked share or contact actions, browser and device information, referrer information and approximate location derived from network data.
Functional error tracking may process technical error context such as error messages, stack traces, affected routes, browser and device context and sanitized URLs. It does not use session replay, console-log capture, contact-form message bodies or optional analytics cookies.
The legal basis for optional PostHog analytics is your consent pursuant to Art. 6 para. 1 point a) GDPR and, where cookies or similar browser storage are used, your consent under applicable ePrivacy rules and Section 25 TDDDG. You may withdraw your analytics consent at any time through the cookie settings link in the footer. The legal basis for functional error tracking is Art. 6 para. 1 point f) GDPR due to our legitimate interest in operating a secure, reliable and fault-tolerant website. More information about PostHog is available at https://posthog.com/privacy.
Email and Contact Form
On our site you have the opportunity to contact us to ask us questions, for example via chat or contact form. When doing so, we ask you for your contact information (e.g. name, email address etc.). We use this data in connection with answering the queries we receive, storing the contact submission and sending operational follow-up. The public website does not use Google Analytics, Hotjar or another website analytics provider for contact form submissions.
When you sign up for an email newsletter or other content, we may also ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for. You may unsubscribe from receiving content or offers from us at any time.
Access and Disclosure to Third Parties
CERTAINCE does not sell, and has not sold, consumers' Personal Data at any time. Except as provided below, we also do not share or disclose your Personal Data.
We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
Other than the cases mentioned above, we will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court.
Notice regarding Third-Party Websites
The Services may contain links to other websites, and other websites may reference or link to our website or other Services. These other websites are not controlled by CERTAINCE. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Your Data, Your Rights
You have a right to be informed of Personal Data processed by CERTAINCE, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from CERTAINCE a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact CERTAINCE's support team: hello@certaince.com
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the CERTAINCE Site and/or Services. You further agree that CERTAINCE shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of CERTAINCE's legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact: hello@certaince.com
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Duration of Processing
Technical log data is retained only for as long as necessary for delivery, security and troubleshooting. PostHog analytics and error tracking data is retained according to our PostHog project retention settings or until it is no longer required for the purposes described above. Consent records are retained for as long as needed to demonstrate compliance. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.
International Transfers of Personal Data
CERTAINCE's customer information is stored in the European Union. In some limited cases, customer information may be accessed from, or other data (e.g., e-mail) may be transferred to, the United States or other countries which may have data protection laws that are different from the laws where you live. CERTAINCE has taken appropriate safeguards to require that your Personal Data will remain protected and require our third-party service providers and partners to have appropriate safeguards as well.
Cloudflare
Our website also uses the content delivery network services provided by Cloudflare Inc, 701 Townsend St, San Francisco, CA 94107 (USA).
The content delivery network stores the content of our website on the service provider's server. The service provider's server distributes this content to you or your browser when you access our website. Cloudflare processes your IP address and DNS log data, for example.
We use Cloudflare for the purpose of defending against attacks such as “DDos or bot attacks” on our website. Furthermore, data processing aims to shorten the loading times of our website so that the content of our pages is made available to you as quickly as possible.
Personal data may be transferred to third countries. Adequate safeguards or other instruments to ensure compliance with the European data protection principles have been implemented for the comprehensive protection of your data in this case.
The legal basis for the use of Cloudflare is Art. 6 para. 1 point f) GDPR due to our legitimate interest in increasing the security and delivery speed of our website. We have entered into a data processing agreement with Cloudflare.
Refer to the Cloudflare Privacy Policy for more information.
Revisions to this Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site.
If you have an account with us, we will notify you of any material modifications by sending you an email to the email address associated with your account unless you have unsubscribed from all email communications. Your use of the site and/or Services following the effective date of any modifications to the Privacy Policy will constitute your acceptance of the Privacy Policy, as modified. All changes to this Privacy Policy automatically take effect on the sooner of the day you use the site and/or services, or 30 calendar days after they are initially posted on our site. Your use of the site and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.
Contact Details
CERTAINCE GmbH
Wilhelm-Weber-Str. 34
26133 Oldenburg
+49 441 3091 9602
hello@certaince.com
www.certaince.com
Managing Director: Leopold Behler
Place of Business: Oldenburg
District Court: Oldenburg (Oldenburg) HRB 212326