Customer Portal for Machine Productivity at MAFU-SHERPA

The robots produced continuous log data, but that data was not usable as a customer-facing decision basis. MAFU-SHERPA needed a portal that separated machine events, date ranges, shifts, and customer access cleanly.

The system had to calculate reliable KPIs from technical raw data while ensuring each customer only sees their own machines and reports.

Together with MAFU-SHERPA, CERTAINCE defined the productivity KPIs that matter to customers and the formulas to calculate them. The data pipeline extracts the required values from robot log files and stores them in a relational cloud database.

After login, the web portal lets customers analyze productivity by machine, date, time, and shift. The application queries the database for the selected segments and presents the results as production-relevant metrics.

That turned technical log files into a usable value proof for sales, service, and customer relationships.

More than 100 robots report data into the solution every day. Customers can inspect productivity progress directly in the browser instead of requesting manual reports or interpreting raw logs.

For MAFU-SHERPA, productivity proof became part of the product experience: the portal supports existing customers, service conversations, and sales of new automation solutions.

The same data is the basis for pay-per-use financing models: where productivity per machine is measured reliably, usage can also be billed. That is planned as a next step and is not an offering today.