MAFU-SHERPA does not only sell machines. The company needs to show customers that camera-guided CNC automation creates measurable productivity in daily operations: more spindle time, autonomous production, and better utilization across shifts.
CERTAINCE developed a customer portal that turns robot log files into understandable productivity metrics.
The robots produced continuous log data, but that data was not usable as a customer-facing decision basis. MAFU-SHERPA needed a portal that separated machine events, date ranges, shifts, and customer access cleanly.
The system had to calculate reliable KPIs from technical raw data while ensuring each customer only sees their own machines and reports.
Together with MAFU-SHERPA, CERTAINCE defined the productivity KPIs that matter to customers and the formulas to calculate them. The data pipeline extracts the required values from robot log files and stores them in a relational cloud database.
After login, the web portal lets customers analyze productivity by machine, date, time, and shift. The application queries the database for the selected segments and presents the results as production-relevant metrics.
That turned technical log files into a usable value proof for sales, service, and customer relationships.
More than 50 robots report data into the solution every day. Customers can inspect productivity progress directly in the browser instead of requesting manual reports or interpreting raw logs.
For MAFU-SHERPA, productivity proof became part of the product experience: the portal supports existing customers, service conversations, and sales of new automation solutions.
We like starting with what slows your business down, whether that needs an app, an agent, or both, and where custom software would create real value.
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